Refund policy

Refund Policy - Digital Downloads

Welcome to our Refund Policy for digital downloads. We understand the unique nature of digital products, and we want to ensure a clear and hassle-free experience for our valued customers. Please take a moment to read through the policy outlined below.

1. Refund Eligibility:

1.1 Product Issues: If you encounter any problems with a digital product, we encourage you to reach out to us within 14 days from the date of purchase. We're here to assist you.

1.2 Defective or Misrepresented Products: We are committed to your satisfaction. If a product is proven to be defective or does not match its description, we are pleased to offer store credit or a refund.

1.3 Refund Discretion: Kindly note that all refund decisions are at the sole discretion of our DDS Staff. We want you to be aware that decisions made by our team are final.

2. Refunds Unavailable Under the Following Circumstances:

2.1 We regret that we are unable to offer refunds under certain conditions:

• Hardware or Software Limitations: If the inability to use a product is due to hardware or software compatibility issues, such as not owning the required synthesizer, refunds cannot be provided.

• Change of Mind: If you have simply changed your mind about a purchase, refunds will not be issued. We recommend carefully reviewing product descriptions and software requirements before making a purchase decision.

• No Longer Needed: If the purchased product no longer meets your needs, refunds are not available.

• Use with Unauthorized Software: We do not guarantee product functionality with cracked or illegally downloaded software.

3. Refund Timeframe and Procedure:

3.1 Eligibility Period: Except for specific cases mentioned on product pages, you have a window of 14 days from the date of purchase (as indicated in your Order Confirmation Email) to request a refund.

3.2 Product Requirements: It is vital to thoroughly review the software and hardware requirements specified on the product pages. Make sure you meet the minimum hardware specifications for software usage.

3.3 Customer Responsibility: You are responsible for ensuring your familiarity with the necessary knowledge and prerequisites for product use.

3.4 Individual Product Refunds: Our refund process is designed for individual product purchases and operates on a case-by-case basis within the 14-day timeframe.

3.5 Bulk and Bundle Orders: Please note that refunds are applicable to single-product purchases only. One refund per person per purchase is allowed.

3.6 Requesting a Refund: If you wish to request a refund, kindly contact us via email. Remember to include your order number and any relevant details to facilitate the process.

Thank you for taking the time to understand our Digital Downloads Refund Policy. Should you have any questions or require assistance, don't hesitate to contact us. Your satisfaction is our priority.