Politique de remboursement

Article 6 - Exercise of the right of withdrawal

1. For all distance selling operations, the Customer has a period of fourteen (14) clear days from the day after he takes possession of the goods or accepts the offer for a service, without justification or payment of penalties on his part. The exercise of this right terminates this contract.
2. When the fourteen (14) day period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended to the first following working day. The Client must inform the Company of its decision by sending the Company the standard withdrawal form which can be downloaded and found here: Request for Refund
3. The Customer then has a further period of fourteen (14) days, from the communication of his decision to withdraw, to return the goods to the Company at the address mentioned in Article 1. The Customer must not return the Product to the manufacturer.

To do so, he may designate the carrier of his choice, making sure that the handling and transport will be done in the best conditions. The protective packaging of the Products will be at the Customer's expense. The Company advises you to return the goods by registered mail or by postal tracking.

1. The costs of returning the Product shall be borne by the Client, as well as the risks related to the transport of the Product, whatever they may be.
2. The Client is liable for any depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Products, provided that the Company has informed the Client of his right of withdrawal.

Only Products in new condition returned in their original packaging will be accepted. In case of depreciation of the Product, no return will be accepted.

1. Products unsealed after delivery by the Customer cannot be returned.

Article 7 - Refunds and fees

When the right of withdrawal is exercised, the Customer is entitled to the benefit of a refund of the totality of the sums paid.

An e-mail will be sent to the Client to confirm that the returned goods have been received and inspected by the Company. The Company will inform the Client of its decision to approve or reject the refund request.

The refund will be made within fourteen (14) days from the date on which the Company is informed of the Client's decision to withdraw.

1. The Company shall make the refund using the same payment method as that used by the Client for the original transaction.
2. The exercise of the right of withdrawal within the legal time limits shall terminate the obligation of the parties to perform this contract, as well as any ancillary contract, at no cost to the Customer other than those relating to the return of the Products.
3. In the event of a delay in reimbursement, the Customer should first contact the credit card issuer, then the bank and finally the Company at the following e-mail address: support@drouot-design-studio.com.